Designing Successful Strategy for Business Process Outsourcing Based on Ontological Knowledge Map

Business process outsourcing (BPO) is an advanced type of IS outsourcing. This study will investigate the obstacles and challenges of BPO Industry. One of the most important problem in this area is identifying existing explicit knowledge and using it to create further knowledge for decision making, so deep investigation on a conceptual model is needed that helps realize the complexities of outsourcing areas especially for business process outsourcing. Most of outsourcing literature has focused on social and cultural impacts and very few tools have been developed to assist manager in making outsourcing decision by modelling the knowledge. In this paper we propose a methodology for modelling the knowledge of a domain in small and medium size enterprises (SMEs). This methodology is based on ontological knowledge map. Findings of this research overcome these obstacles through the use of a formal organizational ontology and knowledge structure maps. The ontology guides decision makers in managing the complexity of outsourcing with holistic approach to the domain of outsourcing. Ontologies as a conceptual model provide a framework to facilitate efficient and effective knowledge-sharing, knowledge reusing and improving communication by modelling the domain of discourse. Keywords: business process outsourcing, ontology, knowledge ma

Commit-Time Requirements for an Ontology Server

An ontology is recognized as the solution for the integration of information systems. The environment of interoperation may involve many players who have agreed to commit to the ontology in order to maintain their system of speech acts and institutional facts in conformance with the coordinated system. When this interoperating community is established, it can generate a large number of institutional facts due to different range of players who can request different facets of information. In this light, however, how those players commit to ontology is still unclear. This paper discusses what sort of requirements that we need to assist how the players commit to the ontology. The approach of this paper is theoretical which is based on the literature of the concepts of speech acts and institutional facts and a case study of the Olympic games. As a result, we have defined several important commit-time requirements to explain situations of players committing to ontology in the context of ontology-based interoperation of information systems

Using a priori algorithm for supporting e-commerce system

The Internet technology has brought about a significant impact in doing business. It promotes the new way of doing business by enabling new system such as electronic commerce (e-commerce) to the worldwide users. Currently, the e-commerce system does not only provide electronic transactions like online payment, electronic cart shopping and ordering, and online tracking, but it must also be able to support a good relationship with their customers by providing a creative way in its business operations. It is because of many organizations having to maintain their customers by serving a good customer satisfaction. Lack understanding of the customers will cause an organization loss their customers and then would loss the company profit. This paper demonstrates the development of e-commerce system by focusing on the use of a Priori algorithm as supported feature in our e-commerce system. The feature is included to increase a good customer relationship management for the proposed system. It is hoped the proposed prototype would illustrate some practical ideas on how much advantages can be benefited from the e-commerce system and customer relationship management

How Does Contingent Reward Affect Enterprise Resource Planning Continuance Intention? The Role of Contingent Reward Transactional Leadership

During the past decade, an increased focus on charismatic and transformational leadership has led to a diminished recognition of the importance of transactional leadership behaviours for successful information systems. We say that this is important because recent studies have shown that transactional leadership, in the form of contingent reward behaviour, can have substantial effects on employee attitudes, perceptions and behaviour. Therefore, in this study we discuss how contingent reward transactional leadership behaviour influences enterprise resource planning (ERP) users’ continuance intention by proposing a research model that explains how contingent reward has a positive effect on ERP users’ satisfaction and perceived usefulness which leads to ERP continuance intention. We further argue that distributive justice mediates this relationship. This study calls for managers to pay attention to the importance of contingent reward leadership behaviour in continuous intention of ERP

Individuals\u27 Absorptive Capacity in Enterprise System Assimilation

The capability of an individual to absorb knowledge about enterprise resource planning (ERP) is a critical element in the development of an organisation’s absorptive capacity (ACAP) during assimilation phase of ERP. Prior research have tended to overlook the roles that individuals play in identify external and internal knowledge, assimilate and exploit ERP knowledge. By defining ACAP at the individual level, we seek to enrich our understanding of how individual learn ERP knowledge and how such efforts facilitate the ERP assimilation within organisations. We develop a theoretical model to investigate the assimilation of enterprise systems in the post-implementation stage. Specifically, this model explains how communication climate and top management participation moderates the impact of Individuals’ ACAP on the assimilation of ERP systems

Assessing The Role Of Transactional And Transformational Leadership In Continuance Intentions Of Enterprise Resource Planning

This study aims to investigate whether leadership style affects enterprise resource planning (ERP) users’ continuance intention. Continuance intention in ERP at the individual user level is a key attitude for survival in many businesses. The long-term feasibility of an ERP implementation in an organization depends on its continued use rather than its initial use. This paper describes research in progress that proposes an evaluation of the effects of transformational and transactional leadership styles via psychological mechanisms of organizational commitment on continuance intention in ERP in an organization. In this study, continuance intention of ERP is mainly recognized by user satisfaction

UML-based DEMO Profiles as Metaconcepts for Interlocking Institutional Worlds

An information system supporting an organisation is based on concepts from the organisation\u27s institutional world. An institutional world consists of a collection of speech acts and institutional facts . For a group of information systems to interoperate, the organizations responsible for these systems must first agree on what the words mean in the interoperation. This agreement is called an ontology. The ontology is generally defined as an explicit specification of a conceptualization . One of the major uses of ontology is to support interoperation of information systems. Many institutions whose systems are to interoperate are not fully autonomous; they do sometimes cooperate with each other, so that their institutional worlds will interlock therefore interlocking ontologies . Modeling interlocking institutional worlds (IWs) requires a dedicated representation system that gives a formal model which is the specification of institutional facts as well as the specification of speech acts . The ontology is the specification of institutional facts. However, we do not have a system that can give a formal model for the speech acts. Therefore, this paper adopts a synthesis approach to propose the UML extension for modeling speech acts in the context of interlocking institutional worlds. DEMO is one of the most popular Language Action Paradigms (LAP)-based methodologies based on speech act theory so is close to the concept of IWs. The UML is a standard modelling language in the world of information system development and currently there is a growing interest in its adoption as a language for conceptual modeling and business process representation. Taking advantage of the fact that UML is an OMG standard and its use is growing quickly, this paper proposes UML-based DEMO profiles purposely for modelling IWs

Inter-organizational knowledge transfer processes: an integrative perspective

A process view on inter-organizational knowledge transfer (IOKT) is valuable in developing support strategies and in bridging the gap between humanand technology-oriented approaches for IOKT operations.However, there are few studies explicitly identifying and explaining IOKT processes, and those intensively focus on post-transfer processes and neglect the knowledge source perspective.In this paper, the IOKT processes are identified by focusing on how organizations can receive knowledge from another and by considering both the receiver and source perspectives.From the receiver perspective, the identification of the transfer processes is influenced by absorptive capacity theory.From the provider perspective, knowledge codification is taken into consideration. Based on the integrative perspective, the IOKT processes include identification, codification, acquisition, and interpretation have been established. The practical and research implications of the study for further studies are discussed

The Effects of Perceived Organizational Support and Personality Traits on User Involvement

User involvement in information system development has long received research attention due to its significant effects on information system success. Prior studies have tended to focus on the consequences of user involvement, and in contrast, this research focuses on the factors that influence user involvement. The factors deserving more attention are perceived organizational support and personality traits that play significant roles in users’ IS related perceptions and behaviours. This in-progress research aims to explore the relationship among POS, personality traits, and user involvement. To achieve the research objectives, we developed a theoretical model that explains how perceived organizational support and the five personality traits namely: Neuroticism, Extraversion, Agreeableness, Openness, Conscientiousness influence user involvement. Further, this model explains how personality traits mediate the relationship between POS and user involvement

Influence of sowing dates and nitrogen levels on growth, yield and quality of scented rice cv. Pusa Sugandh-3 in Kashmir valley

A field experiment was carried out to determine the optimum sowing date and nitrogen (N) level for the scented rice cv. Pusa Sugandh-3. Twelve treatment combinations of 3 sowing dates, viz., 15th, 16th and 18th standard meteorological week (SMW) at an interval of 10 days and 4 nitrogen levels (‘0’, ‘40’, ‘60’ and ‘80’ kg N ha-1) were tested randomized in split plot design with three replications. Significant highest plant height (98.56 cm), tillers m-2 (333.41), dry matter (98.38 q ha-1), panicles m-2 (310.05), spikelets panicle-1(130.25) and grains panicle-1 (98.55), grain yield (45.2 q ha-1), harvest index (41.20 %), head rice recovery (47.5 %) and B:C ratio (3.03) were recorded for the early sown 15th SMW crop. Among the different nitrogen levels tested significant highest plant height (98.12 cm), tillers m-2 (342.33) dry matter (100.68 q ha-1), panicles m-2 (321.83), spikelets panicle-1(132.83) grains panicle-1 (96.79), grain yield (48.0 q ha-1), harvest index (42.68 %), head rice recovery (44.54 %) and B:C ratio (3.38) were recorded with the application of 80 kg N ha-1.Therefore, the variety, Pusa Sugandh-3 should be sown earlier in season from 15th to 16th SMW and with nitrogen application of 60-80 kg N ha-1 for realizing economically higher grain yield and profit under the temperate climatic conditions of Kashmir valley